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FAQs & Help

Sina Academy

For questions or concerns about these Terms, please contact us at:

📧 alisinaalizada600@gmail.com

📱 +93747914685

Frequently Asked Questions (FAQs) & Help Center

Your guide to navigating Sina Academy’s online platform

Last updated: 24 Aug 2025

🎓 General Questions

Q1: Who can enroll in courses on this website?

A: Students in Grades 7–12, IT learners, and registered instructors. Enrollment is managed by the school admin team.

Q2: What subjects are available?

A: We offer weekly study plans in Biology, Chemistry, Physics, Math, and IT programming (e.g., Java, Python). Each subject includes modular lessons and page ranges.

Q3: How do I access my study plan?

A: Log in to your LMS account. Study plans are uploaded weekly and organized by grade, subject, and instructor.

🧑‍🏫 Instructor Support

Q4: How do I upload materials to the LMS?

A: Use the “Instructor Upload” section. Accepted formats include PDF, DOCX, and LMS-ready templates. Each file should include delegation titles and page ranges.

Q5: Can I assign tasks to other instructors?

A: Yes. Use the delegation column in your study plan. Assign roles like “Lead Teacher,” “Homework Reviewer,” or “Translator.”

Q6: What if I need help formatting study plans?

A: Contact the admin team or refer to the printable formatting guide in the Help Center.

🧑‍💻 Technical Help

Q7: I forgot my password. What should I do?

A: Click “Forgot Password” on the login page. You’ll receive a reset link via email or WhatsApp.

Q8: My LMS page isn’t loading.

A: Check your internet connection. If the issue persists, contact tech support via alisinaalizada600@gmail.com.

Q9: How do I report a bug or error?

A: Use the “Report Issue” form in the Help Center or message the admin directly.

🌐 Language & Accessibility

Q10: Is content available in Persian/Pashtu?

A: Yes. Most math and science materials are translated and summarized for multilingual access.

Q11: Can I request a translation?

A: Absolutely. Use the “Translation Request” form or contact your instructor.

📬 Contact & Support

  • WhatsApp Support: +93747914685
  • Email: alisinaalizada600@gmail.com
  • Emergency Tech Support: Available via WhatsApp for deployment or LMS issues